The Leader in Cancer Care.

At Limpopo Oncology Clinic, we focus solely on the treatment of cancer. This allows us to provide our patients with personalized, expert care, advanced treatment options, and specialized support programs. We have two convenient locations in Polokwane and Tzaneen, we are able to schedule treatment and visits around work and family, so you can continue living your life. Our locations offer free parking, front door drop-off, and in-office chemotherapy suite.

Our team of physicians and cancer care specialists is the largest in the area, with expertise in medical oncology, radiation oncology, and neuro-oncology. We are affiliated with every major hospital in the area. At Limpopo Oncology Clinic, we know every patient’s journey is unique. And we are ready to provide you with the information and support you need, every step of the way. In this section, we’ve provided helpful resources to prepare for your visit and learn more about what we offer.

Cancer Center

To make an appointment, use the provided for on Appointments or you can contact our offices:

Kay Medical Centre, 64 Plein Street, Polokwane, 0699

+27 (15) 004 0181

admin@limpopooncologyclinic.co.za

Scheduling Appointments

Our normal office hours are 8:00 am to 4:00 pm, Monday to Friday. We make every effort to provide an appointment time that is convenient with your schedule.

Should you need to cancel or reschedule an appointment, please provide at least 48-hour notice.

There may be times (such as evenings and weekends), when another physician will be providing your care. At LOC, we practice as partners and work as a team to provide you with the best care.

As a new patient at Limpopo Oncology Clinic, we want you to feel comfortable and confident about your care. That is why we created the helpful checklists below.

At LOC, we take the time to thoroughly evaluate every new patient, so your initial consultation may take 30-45 minutes. We ask that you plan accordingly.

What to bring:

• Your Medical Aid information: Bring your medical aid card or any additional medical aid information.
• Photo ID: Bring two forms of identification, including one photo ID. This includes a driver’s license, passport, military/school ID card, etc.
• Medications: Bring a full list of your current medications and dosage.
• List of questions: Write down any questions you have, so you don’t forgot to ask your physician at your visit.
• Paper and pen: Be sure to take notes during your visit, so you have them to refer to and share with loved ones.
• A friend or loved one: Whenever possible, bring along a friend or loved one to your appointments. They provide valuable support and serve as an extra pair of eyes and ears to ensure good communication.

What to expect:

• Your physician: The physician you are scheduled to see at your initial consultation will remain your primary provider throughout treatment. At your first visit, you meet the doctor for a new patient evaluation.
• Length of visit: We take the time to conduct a thorough evaluation at your consultation, so a first visit can last one to two hours. We ask that you plan accordingly.
• Additional tests, x-rays or scans: Your physician may request additional tests, x-rays or scans to best guide your treatment.
• Your care team: In addition to your physician, you may also meet oncology nurses, advanced practice providers, radiation therapists, CT/PET technologists, pharmacists, laboratory technicians and clinical research coordinators who will be part of your treatment.

Prescription Refills

We require 48 hours notice for renewal of prescriptions. Please note: routine refills are not available nights, weekends and holidays. Prescriptions for narcotics must be picked up. We also offer a convenient in-office dispensing service (see below).

Payment

All co-pays are due at the time of your visit, per your Medical aid coverage. For your convenience, LOC now accepts cash, check, and credit card (Visa, MasterCard, American Express, Discover).

Billing Questions

For questions regarding your bill, please call our business office at +27 (15) 004 0181, during regular business hours (Monday-Friday, 8:30 a.m.—4:30 p.m.).

Medical Aid

Limpopo Oncology Clinic participates with most major medical aid schemes. We ask that you inform us immediately if your medical aid coverage or personal information has changed.

Patient Rights:

• Understand and use these rights. If for any reason you do not understand these rights or you need help, we will provide assistance, including an interpreter.
• Receive treatment and services without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
• Be treated with consideration, respect, and dignity. This includes privacy and treatment in a clean and safe environment.
• Be informed of the services available at our practice locations.
• Receive emergency care when you need it.
• Be informed of the provisions for off-hour emergency care.
• Be informed of the names, positions and functions of any staff involved in your care and refuse their treatment, examination or observation.
• Receive all the information that you need to give informed consent for any non-emergent procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment, and alternatives for care.
• Refuse treatment and be told what effect this may have on your health.
• Refuse to take part in research projects. In deciding whether to participate, you have the right to a full explanation of the project.
• Receive complete information about your diagnosis, treatment and prognosis.
• Voice grievances and recommend changes in policies and services to LOC without fear of reprisal.
• Express complaints about the care and services LOC provides you without fear of reprisal. You may request an investigation and written response about the findings within 30 days of the investigation.  If you are not satisfied with the response, you may contact the Limpopo Health Department. LOC must provide you with the Limpopo Health Department telephone number.
• Privacy and confidentiality of all protected health information and records regarding your care.
• Review your medical record without charge and obtain a copy of your medical record for which LOC can charge a reasonable fee.
• Receive an itemized copy of your account statement and explanation of all charges, upon request.

Patient Responsibilities:

• Provide complete and honest information regarding your health and health concerns.
• Tell the doctor or health care team if there are changes in your health status.
• Inform us whenever you receive care from a specialist or any other provider outside of our practice.
• Be an active partner and participate in your health care by following recommendations.
• Share with the doctor or medical team any concerns about your medical care or service.
• Keep appointments, or notify the office as soon as possible if you are unable to keep an appointment.
• Refrain from abusive language and disruptive and/or violent behavior.
• Respect all Limpopo Oncology Clinic staff and other patients.